At Raphael House, we aim to keep communication clear, timely, and accessible. To ensure you receive all important information, we ask that families regularly engage with our official communication channels.
Hero – Our Primary Communication Tool
Hero is the school’s main communication platform.
Through Hero you will receive:
- School notices and announcements
- Class information
- Event details and reminders
- Learning posts about your child’s progress and learning
- Important updates from teachers and school leadership
Families can access Hero through the app or via a web browser and may choose to receive notifications through the app or by email.
The Bush Telegraph
The Bush Telegraph is published every Friday and is our primary means of communicating school news, events, upcoming dates, notices, and community information.
To stay fully informed about what is happening at school, we strongly encourage all families to set aside 10–15 minutes each Friday or over the weekend to read the Bush Telegraph.
As part of the Conditions of Enrolment, families agree to regularly read school communications, including the Bush Telegraph.
The Bush Telegraph is distributed through Hero and is also emailed to a wider distribution list.
Class Representatives
Class representatives may use class email lists to share information, organise community activities, and support class connections. These communications are separate from official school communications.
WhatsApp and Parent Social Media Groups
Some classes have parent-run WhatsApp groups or other social media groups. While these can be valuable for building community and sharing informal information, they are not official school communication channels.
Information shared in these groups may not always be complete or accurate.
For this reason:
- Official school information will always be communicated through Hero, the Bush Telegraph, email, phone calls, or meetings.
- Teachers are not expected to participate in WhatsApp or parent social media groups.
- Parents should contact the school directly if they have questions or require clarification about school matters.
Staying Connected
To ensure you do not miss important information:
✓ Check Hero regularly.
✓ Enable Hero notifications.
✓ Read the Bush Telegraph each week.
✓ Contact the school directly if you have questions.
By using our agreed communication channels, we can ensure information is accurate, consistent, and reaches all members of our community fairly.